Return, Refund & Cancellation Policy

At JaysWellness and Beauty, customer satisfaction is important to us. Due to the personal-use and hygiene-sensitive nature of many of our beauty, skincare, hair-care, wellness, and personal-care products, we maintain a limited return policy to protect the safety and integrity of the products we sell.

Returns

Eligible return requests must be submitted within 5 days of delivery.

To be eligible for consideration, an item must be unused, unopened, untested, and in the same condition in which it was received, including its original packaging, seals, labels, and accessories where applicable. Proof of purchase is required.

Returns are not accepted simply because of a change of mind, personal preference, scent preference, or because the customer ordered the wrong product.

For hygiene and safety reasons, beauty, skincare, hair-care, cosmetic, wellness, and other personal-care products that have been opened, used, tested, altered, or had their original seal removed are not eligible for return.

All returns require prior authorization from JaysWellness and Beauty. Items returned without authorization may not be accepted or refunded.

Customers are responsible for return shipping costs for eligible discretionary returns. Original shipping charges, if any, are non-refundable except where required by law or when the issue resulted from our error.

Damaged, Defective or Incorrect Items

Please inspect your order promptly upon delivery.

If an item arrives damaged, defective, or different from the item you ordered, contact us within 5 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Clear photographs of the shipping packaging where applicable

Once the issue has been reviewed and verified, JaysWellness and Beauty will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Please do not discard a damaged or incorrect item or its packaging until your claim has been reviewed, as additional information may be required.

Non-Returnable Items

The following are not eligible for return:

• Opened, used, tested, or altered beauty or personal-care products
• Products with broken or removed hygiene seals
• Items not in their original condition or packaging
• Items damaged after delivery through misuse or improper handling
• Gift cards
• Items specifically identified as final sale
• Returns requested more than 5 days after delivery, except where otherwise required by applicable law

Please contact us if you are unsure whether your item is eligible.

Cancellations and Order Changes

Orders are prepared for fulfillment promptly after they are placed.

If you need to request a cancellation or modification, please contact us as soon as possible after placing your order.

Cancellation or modification requests are not guaranteed.

Once an order has entered processing or fulfillment, or has been shipped, it cannot be cancelled or modified.

Customers are responsible for reviewing their product selection, quantity, and shipping information before completing checkout.

Exchanges

We do not offer direct exchanges.

If an eligible return is approved, you may place a new order for the product you would like.

If you received a damaged, defective, or incorrect product, please contact us rather than placing another order so that we can review the issue and determine the appropriate resolution.

Refunds

If a return or claim is approved, we will notify you of the resolution.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is issued for it to appear on your account, depending on your bank or payment provider.

JaysWellness and Beauty is not responsible for additional processing time imposed by banks or payment providers.

Return Authorization

Do not mail a product back without first contacting us and receiving return instructions.

If a physical return is required, the appropriate return instructions and return destination will be provided after the request has been reviewed and approved.

Items mailed to an unauthorized address or returned without prior approval may not be accepted.

Contact Us

For return, refund, cancellation, damaged-item, or order-related questions, please contact JaysWellness and Beauty using the contact information provided on our website.

This policy does not limit any rights or remedies available to consumers under applicable law.