Shipping policy
At JaysWellness and Beauty, we aim to provide a smooth and reliable delivery experience for every order. Please review the information below before placing your order.
Shipping Locations
We currently ship to eligible addresses within the United States.
Shipping Cost
We offer FREE standard shipping on all U.S. orders. No minimum purchase is required.
Any additional or expedited shipping options, if offered, will be displayed at checkout.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or recognized holidays may begin processing on the next business day.
Once an order has entered processing or fulfillment, we may not be able to cancel or modify it.
Estimated Delivery
After processing, standard delivery generally takes approximately 5–10 business days.
Delivery times are estimates and are not guaranteed. While many orders may arrive sooner, occasional delays may occur depending on product availability, destination, carrier operations, weather conditions, holidays, high-volume periods, or other circumstances outside our reasonable control.
Please allow the full estimated delivery period before contacting us regarding a delayed order, unless your tracking information indicates a delivery problem.
Tracking Your Order
Tracking information will be provided when available after your order has shipped.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Multiple Packages
Orders containing multiple products may occasionally be fulfilled separately. As a result, items from the same order may arrive in more than one package or on different days.
You will not be charged additional standard shipping fees because an order is delivered in multiple packages.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
If you discover an error after placing an order, please contact us immediately. We will make reasonable efforts to assist; however, address changes cannot be guaranteed once processing or fulfillment has begun.
JaysWellness and Beauty is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
Occasional carrier delays may occur.
If your tracking information indicates that your package is significantly delayed, lost, or experiencing an unusual delivery issue, please contact us so that we can review the shipment and assist you with the appropriate next steps.
A package showing as delivered by the carrier will be reviewed based on the available tracking and delivery information before any resolution is provided.
Damaged or Incorrect Orders
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, contact us within 5 days of delivery.
Please provide your order number, a description of the issue, and clear photographs of the product and shipping packaging where applicable.
Once the issue has been reviewed and verified, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Please refer to our Return, Refund & Cancellation Policy for complete eligibility requirements.
Delivery Limitations
Delivery may not be available to certain restricted locations or for certain products where carrier, legal, or logistical restrictions apply.
JaysWellness and Beauty reserves the right to cancel and refund an order if we are unable to ship it to the address provided.
Contact Us
If you have questions about your order or shipment, please contact JaysWellness and Beauty using the contact information provided on our website.
This policy does not limit any rights or remedies available to consumers under applicable law.